Privacy Policy
1. Data protection at a glance
General Information
The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data are all data that can be used to identify you personally. For detailed information on data protection, please refer to our privacy policy provided under this text.
Data collection on this website
Who is responsible for data collection on this website?
The data processing on this website is carried out by the website operator. You can find their contact details in the imprint of this website.
How do we collect your data?
Your data is collected in part by you providing it to us. This may involve data you enter into a contact form, for example.
Other data is automatically collected or with your consent when visiting the website by our IT systems. This mainly includes technical data (e.g., internet browser, operating system, or the time of the page view). The collection of this data occurs automatically as soon as you enter this website.
What do we use your data for?
Some of the data is collected to ensure the error-free provision of the website. Other data may be used to analyze your user behavior.
What rights do you have regarding your data?
You have the right to obtain information about the origin, recipient, and purpose of your stored personal data free of charge at any time. You also have the right to request the correction or deletion of this data. If you have granted consent to data processing, you can revoke this consent at any time for the future. Furthermore, you have the right to request the restriction of processing your personal data under certain circumstances. Additionally, you have the right to lodge a complaint with the competent regulatory authority.
You can contact us at any time at the address provided in the imprint for this and other questions regarding data protection.
Analysis tools and third-party tools
When visiting this website, your surfing behavior may be statistically analyzed. This is primarily done using so-called analysis programs.
Detailed information about these analysis programs can be found in the following privacy policy.
2. Hosting and Content Delivery Networks (CDN)
External Hosting
This website is hosted by an external service provider (host). The personal data that is collected on this website is stored on the host's servers. This may primarily include IP addresses, contact inquiries, meta and communication data, contract data, contact details, names, website access, and other data generated via a website.
The use of the host is for the purpose of fulfilling contracts with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of providing our online services securely, quickly, and efficiently through a professional provider (Art. 6 para. 1 lit. f GDPR).
Our host will process your data only to the extent necessary to fulfill its service obligations and will follow our instructions regarding this data.
Conclusion of a contract for data processing
To ensure GDPR-compliant processing, we have concluded a contract for data processing with our host.
Framer
This website is hosted on the Framer platform. The provider is Framer B.V., Rozengracht 207B, 1016 LZ Amsterdam, Netherlands (hereinafter referred to as "Framer").
The personal data collected on this website is processed on Framer's servers. This may particularly include IP addresses, meta and communication data, website accesses, as well as other data generated via a website.
The use of Framer is for the purpose of fulfilling contracts with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of providing our online offerings securely, quickly, and efficiently through a professional provider (Art. 6 para. 1 lit. f GDPR).
Order processing
We have entered into a contract for order processing (AVV) with Framer. Framer processes your data only to the extent necessary to fulfill its service obligations and follows our instructions regarding this data.
Further information:
Privacy policy: https://www.framer.com/legal/privacy-statement/
Data processing agreement (DPA): https://www.framer.com/legal/data-processing-addendum/
3. General information and mandatory information
Data protection
The operators of this site take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the legal data protection regulations as well as this privacy policy.
If you use this website, various personal data will be collected. Personal data are data that can be used to personally identify you. This privacy policy explains what data we collect and how we use it. It also explains how and for what purpose this is done.
We point out that data transmission over the Internet (e.g. when communicating via email) may have security vulnerabilities. A complete protection of the data against access by third parties is not possible.
Note on the responsible party
The responsible party for data processing on this website is:
Forum Klinik GmbH
In MediaPark 4d
D-50670 Cologne
Phone: 0221 - 49 29 19-10
Email: info@forum-klinik.de
The responsible party is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data (e.g., names, email addresses, etc.).
Withdrawal of your consent to data processing
Many data processing operations are only possible with your explicit consent. You can revoke your consent at any time. The lawfulness of the data processing that has taken place until the revocation remains unaffected by the revocation.
Right to object to data collection in special cases as well as against direct marketing (Art. 21 GDPR)
IF THE PROCESSING OF YOUR DATA IS BASED ON ART. 6 PARA. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME, FOR REASONS RELATING TO YOUR PARTICULAR SITUATION, TO THE PROCESSING OF YOUR PERSONAL DATA; THIS ALSO APPLIES TO PROFILING BASED ON THOSE PROVISIONS. YOU CAN FIND THE RELEVANT LEGAL BASIS FOR THE PROCESSING IN THIS DATA PROTECTION STATEMENT. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS OR THE PROCESSING IS NECESSARY FOR THE ESTABLISHMENT, EXERCISE OR DEFENSE OF LEGAL CLAIMS (OBJECTION UNDER ART. 21 PARA. 1 GDPR).
IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION UNDER ART. 21 PARA. 2 GDPR).
Right to complain to the competent supervisory authority
In the event of violations of the GDPR, affected individuals have the right to lodge a complaint with a supervisory authority, particularly in the member state of their habitual residence, their place of work, or the location of the alleged violation. The right to lodge a complaint exists without prejudice to any other administrative or judicial remedies.
Right to data portability
You have the right to request the transfer of data that we process automatically based on your consent or in the fulfillment of a contract to yourself or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only take place to the extent that it is technically feasible.
SSL or TLS encryption
This page uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address bar of the browser changes from "http://" to "https://" and by the padlock symbol in your browser's bar.
When SSL or TLS encryption is enabled, the data you transmit to us cannot be read by third parties.
Information, deletion and correction
You have the right, at any time, to request free information about your stored personal data, its origin, recipients, and the purpose of data processing, as well as a right to correction or deletion of this data, in accordance with the applicable legal provisions. For this purpose, as well as for further questions regarding personal data, you can contact us at any time at the address specified in the imprint.
Right to restriction of processing
You have the right to request the restriction of processing your personal data. You can contact us at any time at the address specified in the legal notice. The right to restriction of processing exists in the following cases:
If you dispute the accuracy of the personal data we hold about you, we generally need time to verify this. During the verification period, you have the right to request a restriction on the processing of your personal data.
If the processing of your personal data was unlawful, you may request the restriction of data processing instead of deletion.
If we no longer need your personal data, but you need it to exercise, defend or assert legal claims, you have the right to request the restriction of processing your personal data instead of deletion.
If you have lodged an objection under Article 21 (1) GDPR, a balance must be struck between your interests and ours. As long as it is not yet clear whose interests prevail, you have the right to request the restriction of the processing of your personal data.
If you have restricted the processing of your personal data, these data – apart from their storage – may only be processed with your consent or for the establishment, exercise, or defense of legal claims, or to protect the rights of another natural or legal person, or on grounds of important public interest of the European Union or a member state.
Objection to advertising emails
The use of contact details published as part of the imprint obligation for sending unsolicited advertising and informational materials is hereby opposed. The operators of the sites expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, such as through spam emails.
4. Data collection on this website
Cookies
Our websites use so-called "cookies." Cookies are small text files that do not harm your device. They are either temporarily stored for the duration of a session (session cookies) or permanently (persistent cookies) on your device. Session cookies are automatically deleted after your visit ends. Persistent cookies remain stored on your device until you delete them or an automatic deletion occurs through your web browser.
Additionally, cookies from third-party companies may also be stored on your device when you access our page (third-party cookies). These allow us or you to use certain services of the third party (e.g., cookies for processing payment services).
Cookies serve various functions. Many cookies are technically necessary, as certain website functions would not operate without them (e.g., the shopping cart function or the display of videos). Other cookies are used to analyze user behavior or display advertisements.
Cookies that are necessary for carrying out the electronic communication process (necessary cookies) or for providing certain functions desired by you (functional cookies, e.g., for the shopping cart function) or for optimizing the website (e.g., cookies for measuring web audience) are stored on the basis of Art. 6 Para. 1 lit. f GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing cookies for the technically error-free and optimized provision of its services. If consent for the storage of cookies has been requested, the storage of the relevant cookies takes place solely on the basis of this consent (Art. 6 Para. 1 lit. a GDPR); the consent can be revoked at any time.
You can set your browser to inform you about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies in certain cases or generally, and activate the automatic deletion of cookies when closing the browser. If cookies are disabled, the functionality of this website may be restricted.
As far as cookies from third parties or for analysis purposes are used, we will inform you separately about this within the framework of this privacy policy and possibly ask for consent.
Server log files
The provider of the pages automatically collects and stores information in so-called server log files that your browser transmits to us automatically. These are:
Browser type and browser version
used operating system
Referrer URL
Hostname of the accessing computer
Time of the server request
IP address
A consolidation of this data with other data sources will not be carried out.
The collection of this data is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the technically flawless presentation and optimization of their website – for this purpose, the server log files must be collected.
Contact form
If you send us inquiries via the contact form, your information from the inquiry form, including the contact details you provided, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass these data on without your consent.
The processing of this data is based on Art. 6 para. 1 lit. b GDPR, provided that your inquiry is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective handling of inquiries directed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR), if this was requested.
The data you enter in the contact form will remain with us until you request its deletion, withdraw your consent to storage, or the purpose for data storage ceases (e.g., after processing your inquiry has been completed). Mandatory legal provisions – in particular, retention periods – remain unaffected.
Request by email, phone or fax
If you contact us by email, phone, or fax, your request along with all resulting personal data (name, inquiry) will be stored and processed by us for the purpose of handling your concern. We do not share this data without your consent.
The processing of this data is based on Article 6(1)(b) GDPR, provided your request is related to the fulfillment of a contract or is necessary for the performance of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of inquiries directed to us (Article 6(1)(f) GDPR) or your consent (Article 6(1)(a) GDPR) if this has been requested.
The data you transmit to us through contact inquiries will remain with us until you request its deletion, revoke your consent for storage, or the purpose for data storage ceases (e.g., after completing the handling of your concern). Mandatory statutory provisions – in particular, statutory retention periods – remain unaffected.
5. Analysis Tools and Advertising
Matomo (formerly Piwik)
This website uses the open-source web analytics service Matomo. Matomo uses technologies that allow cross-site recognition of the user to analyze user behavior (e.g., cookies or device fingerprinting). The information collected by Matomo about the use of this website is stored on our server. The IP address is anonymized before storage.
The use of this analysis tool is based on Art. 6 para. 1 lit. f of the GDPR. The website operator has a legitimate interest in the anonymized analysis of user behavior to optimize both its web offerings and its advertising. If consent has been requested (e.g., consent to the storage of cookies), processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a of the GDPR; the consent can be revoked at any time.
The information collected by Matomo about the use of this website will not be shared with third parties.
deactivate matomo
You have the option to prevent your actions taken here from being analyzed and linked. This will protect your privacy, but it will also prevent the owner from learning from your actions and improving usability for you and other users.
Google Analytics 4 (GA4)
If you have given your consent, this website uses Google Analytics 4 (GA4), a web analytics service. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”).
Google Analytics enables us to analyze user behavior on our website. In this context, usage data (e.g., page views, interactions, approximate origin by region), technical information (e.g., browser, operating system, referrer, screen resolution), as well as a shortened or non-permanently stored IP address are processed. GA4 uses cookies and similar technologies for this purpose.
The use of Google Analytics takes place exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can revoke your consent at any time with effect for the future (e.g., via the cookie settings).
Contract Processing / Transfer to Third Countries
We have concluded the necessary data processing agreements with Google. It cannot be ruled out that data may be transmitted to the USA. In such cases, Google bases data transmissions on appropriate safeguards (e.g., standard contractual clauses and/or EU-US Data Privacy Framework, as applicable).
Request/Marketing Funnels via Perspective (Perspective Funnels)
For specific inquiry and marketing funnels (e.g. interactive questionnaires/lead forms), we use the service "Perspective". The provider is Perspective Software GmbH, Müggelstraße 22, 10247 Berlin, Germany ("Perspective").
If you use such a funnel, the following data will be processed depending on the specific design:
technical data (e.g. IP address, browser type/version, operating system, date and time of access, referrer),
interaction/context data (e.g. clicks, selections made),
contents of the fields you filled out (e.g. name, contact details, and other information depending on the form),
any files you may have uploaded.
The purpose of processing is to provide the funnel pages as well as to process your request and, if applicable, to initiate the contract.
The legal basis is – depending on the individual case – our legitimate interest in the technically error-free provision (Art. 6 para. 1 lit. f GDPR) as well as your consent (Art. 6 para. 1 lit. a GDPR) and/or the implementation of pre-contractual measures (Art. 6 para. 1 lit. b GDPR).
Contract processing / transfer to third countries
We have entered into a contract for order processing (AVV) with Perspective. Perspective processes data primarily on European servers; however, it cannot be ruled out that access from third countries (e.g. USA) is possible within the framework of subcontractors. Suitable guarantees (e.g. standard contractual clauses and/or EU-US Data Privacy Framework, where applicable) are implemented for such cases.
Storage duration
Your information will be stored as long as it is necessary for processing the request or until you withdraw your consent and no statutory retention obligations are opposed.
6. Plugins and Tools
Online appointment booking through arzt-direkt (tomedo)
For online appointment booking, we use the service "arzt-direkt" (tomedo). The provider is zollsoft GmbH, Ernst-Haeckel-Platz 5/6, 07745 Jena, Germany ("zollsoft").
When you book an appointment online through our website, the data you enter (e.g., name, contact information, appointment request, and any free text entries) will be processed for the purpose of appointment management. Additionally, technical data (e.g., IP address, browser/device, timestamp) may be collected.
The legal basis is the execution of pre-contractual measures or the fulfillment of a contract (Art. 6 para. 1 lit. b GDPR). If health data (special categories of personal data) are processed as part of the appointment booking, this will occur – if necessary – in accordance with Art. 9 para. 2 GDPR in conjunction with the relevant national regulations.
Order processing / Notes
We have concluded a contract for order processing (AVV) with the provider. Depending on the integration, the appointment booking may take place in an embedded module or you will be redirected to the arzt-direkt pages. In this case, the provider's privacy notices shall additionally apply.
YouTube with extended privacy
This website embeds videos from YouTube. The operator of the pages is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
We use YouTube in enhanced privacy mode. According to YouTube, this mode ensures that YouTube does not store information about the visitors to this website before they view the video. However, the transfer of data to YouTube partners is not necessarily excluded by the enhanced privacy mode. Thus, YouTube – regardless of whether you are watching a video – establishes a connection to the Google DoubleClick network.
As soon as you start a YouTube video on this website, a connection to YouTube's servers is established. The YouTube server is informed about which of our pages you have visited. If you are logged into your YouTube account, you allow YouTube to directly associate your browsing behavior with your personal profile. You can prevent this by logging out of your YouTube account.
Furthermore, YouTube may store various cookies on your device or use similar recognition technologies (e.g., device fingerprinting) after starting a video. In this way, YouTube can obtain information about visitors to this website. This information is used, among other things, to collect video statistics, improve user-friendliness, and prevent fraud attempts.
Subsequent data processing operations may be triggered after starting a YouTube video, to which we have no influence.
The use of YouTube is in the interest of presenting our online offerings attractively. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. If corresponding consent has been requested, processing occurs exclusively on the basis of Art. 6 para. 1 lit. a GDPR; the consent can be revoked at any time.
For more information on data protection at YouTube, please refer to their privacy policy at: https://policies.google.com/privacy?hl=de.
